Zentralbahn, public transport at its best
«Be blown away» is the motto of Zentralbahn, a railway company that is reinventing public transport in Central Switzerland and the Bernese Oberland. The dynamic company delights its passengers with customer proximity, safety, reliability and innovative services.
In the last two years alone, Zentralbahn has succeeded in increasing the number of passengers by 30 per cent. A large number of commuters use the railway regularly. Travelling on this railway through one of Switzerland’s most beautiful alpine landscapes is becoming increasingly popular among tourists from both Switzerland and abroad. For example, in 2015 the number of passengers from Asia more than doubled.
How does the company manage to capture the hearts of more and more passengers and make public transport popular as an appropriate form of mobility for our times? Peter Bircher, Head of Marketing Services: «We have an excellently developed infrastructure and modern, customer-friendly rolling stock. But the crucial point is proximity to the market and ensuring that we transport our passengers safely, reliably and punctually to their destination.»
Making train travel an experience
Being on time is the top priority
The company’s delivery partners are also required to meet the uncompromising demands that Zentralbahn places on itself in terms of quality. «We expect absolute adherence to schedules and delivery reliability,» explains Erich Merz, Fleet Technology Engineer, «and it is hugely important to us to have a good relationship with our suppliers.» The company purchases custom-configured valve blocks and cylinders from Bachofen for the pneumatic door locking systems that are being installed as part of rolling stock overhauls. It is essential that these components are delivered on time. The availability of the vehicles must be as high as possible, which requires the shortest possible overhaul times. Waiting times for ordered parts are simply not acceptable. In addition, Zentralbahn demands impeccable quality, to ensure that there are no problems in the long term following the overhaul.
Erich Merz: «Our contact persons at Bachofen respond to our specific needs and provide professional assistance. If they carry on down this track and succeed in further reducing delivery times, we will be ‘blown away’.»